Freedom from worry with Freedom Medical Alarms

Connect to emergency medical assistance at the push of a button.

The gift of freedom from worry could be fully funded if eligible. Talk to our team to learn more. Call us on 0800 380 280 today.

Enjoy your first month on us*

Sign up now and get the first month free*and as a special offer get your alarm for the funded price $27.50 a fortnight*.

*Ts & Cs apply.

My children have confidence that they will be notified if the alarm is activated, so they can come to help me, especially if there is a delay with the ambulance.”


Freedom Medical Alarms' client

New Zealand Trusted Medical Alarms Provider

Choosing a Freedom Medical Alarm means you’re directly connected to highly trained emergency call takers at the push of a button. If you or someone you care about is living at home with a medical condition, a Freedom Medical Alarm provides reassurance that help and support is immediately accessible, even if the phone is out of reach. Now that’s peace of mind!

Be well connected with a Freedom Medical Alarm - the only medical alarm directly connected to the Central Emergency Ambulance Communication Centre.

Freedom Medical Alarms is an accredited supplier of medical alarms by the Ministry of Social Development. We are governed by the Ministry’s service level agreement in relation to the supply of medical alarms in New Zealand.   Freedom Medical alarms is a member of Telecare Services Association New Zealand (TSANZ). 

Security & Comfort

By having a direct connection to the ambulance service, a response to a Freedom Medical Alarm removes the need to transfer important client information such as the client's address details, medical history, access information, and client status at the time of the incident.

Rapid Response

With Freedom Medical Alarms, when you push your alarm, it calls the Central Ambulance Emergency Communication Centre. Direct to the team that can dispatch an ambulance. We then notify all relevant parties such as your family and/or health care provider.

Who are we?

Freedom Medical Alarms is a jointly owned business between HealthCare NZ and Wellington Free Ambulance. Established over since 1998, HealthCareNZ is proud to work alongside over 20,000 New Zealanders to help them achieve greater independence and a better quality of life.

How do our alarms work?

Below is a quick demonstration of our medical alarms in action. To learn more in details about it work, please click on the button below.

When help is needed

A fall, unusual pain, accident or medical emergency happens when you’re at home or out and about.

Click the button

You press the button on the neck, wrist pendant or GPS pendant you're wearing.

You are connected

Now you are being connected to the emergency ambulance communications centre and they will speak to you through your device.

Help is on the way

Advice is given or an ambulance is dispatched to your home depending on the situation.

Fall happens

An accident or medical emergency happens when you’re at home or out and about.

Get connected

This connect you to emergency ambulance communications centre though standard phone line or mobile cellular network.

Click the button

You press the button on the neck, wrist pendant or GPS pendant you're wearing.

Help is on the way

Advice is given or an ambulance is dispatched to your home depending on the situation.

Freedom from worry could be fully funded*

Video: what it means to have Freedom Medical Alarms

Freedom Medical Alarms is a Work and Income New Zealand (WINZ) accredited supplier, approved by the Ministry of Social Development (MSD). Our team can support you to check if you are eligible for a fully funded medical alarm. 

For those who are not eligible, a private rental cost is just $19.95 per week. This includes the lease of equipment, installation fee, ongoing maintenance, and monitoring.  

Find out if you are eligible by talking to one of our team who will explain to you in detail the criteria, how funding works, and how you can apply. For more information regarding funding visit the MSD website 

Freedom Medical Alarms Products

Freedom Medical Alarms are built here in NZ by 100% Kiwi-owned company Chiptech,  a leading force in medical technology. There are a variety of devices to choose from and after a complimentary consultation with a specialist, you can find the right device that best suits you. Here is our range of medical alarm devices.

Watch this video to learn more about Freedom Medical Alarms, our relationship with Wellington Free Ambulance and information about our products.

Frequently Asked Questions

The alarm consists of a base unit and a pendant. The base unit plugs into mains power and automatically connects to the cellular mobile network to send alarm signals. When the pendant is activated, it dials directly through to the Ambulance Communication Centre. You will receive a phone call back through the base unit. If there is no reply from you an ambulance will be dispatched immediately. See a full explanation on how the Freedom Medical Alarm works.

The private rental for the Medical Alarm is $19.95 per week. This includes installation, the lease of the equipment and the monitoring and maintenance of the alarm. We prefer our clients to pay fortnightly by direct debit but other payment options are available.

Freedom Medical Alarms is one of four Work and Income New Zealand accredited suppliers therefore if you qualify for support, our medical alarms can be funded through the Disability Allowance. For more information about assistance from Work and Income New Zealand you can phone 0800 559 009.

If you are transported to hospital, your nominated contact person(s) will be phoned to let them know of your condition and location.

If you go away, we appreciate a phone call to let us know, so we can put a note on your file. If you are unsure when you will be returning it is handy if you can give us a call when you return.

Your pendant is fully waterproof in both hot and cold water and we encourage clients to wear them when bathing or showering as this is often when slip/fall events occur.

There are two options for keys. The most preferred method is to have a key safe installed, or hide a key on your property and instructions on how to find your key will be kept confidentially on your electronic file. These instructions are kept completely confidential and will be given to the paramedic responding to your call.

If you have a computer and use the internet the alarm will not be affected. You can be using the internet and activate your alarm and it will still dial through to the ambulance service.

The batteries in the pendant are designed to last for about two years. When they begin to run flat a signal is sent to us and we send out a service consultant to change the battery. The base unit has the added assurance of a back-up battery in case of mains power failure.

The alarm unit tests itself automatically every 24 hours. You will not hear anything. The alarm dials through a test to our monitoring centre and if there are any problems we will be in touch in the morning. Your pendant is tested every 175 days. You will be phoned and asked to perform a self-test, to ensure you remain familiar with its operation.

You can simply give us a call and let us know. A service consultant will then be in touch to arrange a time to come and replace your pendant free of charge.

In the Wellington region there is no charge for ambulance call outs. In other regions, if you do receive an ambulance bill from St John simply send it to us and we will arrange prompt payment for you.

Yes, there is no extra charge as the pendant runs off of the same base unit.

Freedom charges in advance for manual invoices and in arrears for direct debit payments.

0 seconds

Average Response Time to alarm activation


Freedom Medical Alarm users transported to Hospital in 2022


Freedom Medical Alarm users quickly treated in their home in 2022


Freedom Medical Alarm genuine activations in 2022

Add extra hours to your support

Our partners, Private Care NZ can provide affordable privately funded health & wellness support packages in the comfort of your own home.

Our Partners

Freedom Medical Alarms is a jointly owned business between HealthCare NZ and Wellington Free Ambulance. We are also part of New Zealand's largest healthcare network.

Latest News & Info

Help at the push of a button

Patients continue to be reassured that help and support is readily available thanks to the ongoing partnership between Wellington Free and Freedom Medical Alarms. The

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Contact Us

If you would like further information please contact the Freedom Medical Alarm team.
Free Phone: 0800 380 280
MON-FRI 08:00 - 17:00
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