Your well being and safety are our main concerns

Do the things you've always done with the security of Freedom Medical Alarms. Read below to find out how our products work.

How does a Freedom Medical Alarm work?

Having a Freedom Medical Alarm means that you always have a way to seek expert emergency medical attention quickly, even if you can’t access your phone, thanks to a discreet pendant that can be worn around your neck, on your wrist, or attached to a brooch, belt, or wheelchair. 

Pressing the button on the pendant sends a signal to the base unit, which is connected to a standard phone line or the mobile cellular network. The base unit then makes a 15 second pre-alarm warning sound before it sends a help signal to trained emergency ambulance communications operators. The operator will then try to phone you; even if you can’t reach your phone, a two-way speaker system in the base unit lets you speak to the operator directly.

Once they’re in touch, the operator will take you through an emergency triage process to ensure you receive the right care in the right timeframe. If the operator is unable to contact you, or if you need urgent medical attention, an ambulance will be dispatched immediately.

If your phone line is engaged, don’t worry, as the base unit can override other calls automatically. In the case of a false alert, the 15-second “pre-alarm” gives you a chance to cancel the activation by pressing the “cancel” button on the base unit.

The pendants are robust and fully waterproof in both hot and cold water. Wearing them in the bath or shower is recommended, as this is where most slips and falls occur. They have a 350-metre range in optimum conditions, so they should work wherever you are on your property.

The equipment used by the Freedom Medical Alarm service is created by Chiptech, a wholly New Zealand-owned company based in Christchurch that specialises in the design and manufacture of leading-edge medical alarm technology.

For more information on the equipment that Freedom Medical Alarm utilisies, visit the Equipment page.

When help is needed

A fall, unusual pain, accident or medical emergency happens when you’re at home or out and about.

Click the button

You press the button on the neck, wrist pendant or GPS pendant you're wearing.

You are connected

Now you are being connected to the emergency ambulance communications centre and they will speak to you through your device.

Help is on the way

Advice is given or an ambulance is dispatched to your home depending on the situation.

Fall happens

An accident or medical emergency happens when you’re at home or out and about.

Click the button

You press the button on the neck, wrist pendant or GPS pendant you're wearing.

Get connected

This connect you to emergency ambulance communications centre though standard phone line or mobile cellular network.

Help is on the way

Advice is given or an ambulance is dispatched to your home depending on the situation.

Funding

Work and Income 

Clients may be eligible for funding from Work & Income (MSD) through the Disability Allowance.

Accident Compensation Corporation (ACC)  

Talk to your Case Manager to see if you would be eligible for funding for your medical alarm if you are recovering from an accident.

We can discuss both these options with you when we visit you in your home or call 0800 380 280 to arrange an appointment.

Freedom from worry could be fully funded*

Video: what it means to have Freedom Medical Alarms

The private rental cost of medical alarms in NZ is just $19.95 per week and includes the lease of equipment, installation fee, and ongoing maintenance and monitoring. What’s more, the first month is free* when you sign up! If you are a Private Care NZ client, you will be paying the reduced rate of $ 13.75 weekly if not funded.  

Freedom Medical Alarms is a Work and Income New Zealand (WINZ) accredited supplier and approved by the Ministry of Social Development (MSD) you can get the medical alarm system fully funded, provided you are eligible for the special Disability Allowance.

Find out if you are eligible by visiting the MSD website, or better yet, talk to a specialist from the Freedom Medical Alarms team who will explain to you in detail about the criteria and any other questions you have.

Contact Us

If you would like further information please contact the Freedom Medical Alarm team.
Free Phone: 0800 380 280
Email: info@freedomalarms.co.nz
MON-FRI 08:00 - 17:00
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