Available Nationwide

0800 380 280

Learn more about Freedom Medical Alarms

Peace of mind, nationwide. Letting people live life their way, all across New Zealand.

An elderly woman's hand activates her Freedom Medical Alarm.

Who are Freedom Medical Alarms?

Freedom Medical Alarms is a jointly owned business between two specialist healthcare providers: HealthCare NZ and Wellington Free Ambulance

HealthCare NZ

Bringing healthcare back to the place you call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It’s the place we watched our whānau grow up, where neighbours look out for one another, and it’s where we’d rather be when managing our health and keeping well.

As a committed Te Tiriti o Waitangi partner, and through our partnerships with local iwi, government and community health organisations, we support thousands of New Zealanders in nearly every corner of Aotearoa with our comprehensive home and community support services. In fact, more people trust us to support them and their whānau at home than anyone else. 

Our team of around 7,500 skilled and trained health professionals work to make sure everyone has equal access to healthcare at home. 

Wellington Free Ambulance

Wellington Free Ambulance has been the key emergency ambulance provider for the greater Wellington community since 1927. Wellington Free Ambulance is committed to providing the highest quality clinical care in emergency situations, pre-hospital care, rescue, and transport services.

For those Freedom clients who reside outside the Wellington area, your medical alarm is still connected directly to the Central Emergency Ambulance Communications Centre, managed by Wellington Free Ambulance, who will promptly arrange the dispatch of an ambulance from within your local area.

Freedom Medical Alarms client's next of kin

“Since Mum has had her Freedom alarm I haven’t had to worry so much. I know if anything happens she’s got good people looking after her.”


Freedom Medical Alarms client's next of kin

Get more support

No one should have to leave behind the home they love, their belongings, and a lifetime of memories just because they need personalised care. Our partners Private Care NZ can give you or your loved ones the support they need enjoy comfort and independence in their own home.

An elderly lady with her Private Care NZ carer.

Freedom from worry could be fully funded*

Video: discover the benefits of having a Freedom Medical Alarm

Freedom Medical Alarms is a Work and Income New Zealand (WINZ) accredited supplier, approved by the Ministry of Social Development (MSD). You could get the medical alarm system fully funded, provided you are eligible for the Disability Allowance.

If you are not eligible, a private rental cost is just from $15.25 per week. This includes the lease of equipment, installation fee, ongoing maintenance, and monitoring.  

Find out if you are eligible by visiting the MSD website, or better yet, talk to a specialist from the Freedom Medical Alarms team who will explain to you in detail about the criteria and any other questions you have.

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Freedom Medical Alarm users transported to Hospital in 2022

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Freedom Medical Alarm users quickly treated in their home in 2022

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Freedom Medical Alarm genuine activations in 2022

Our Purpose. Our Vision. Our Values.

Pae Ora mō Tātau Katoa

Achieving Equitable Wellbeing for Everyone

Tohunga Oranga Tāngata ki te Ao

A world leading organisation, bringing our range of wrap-around services, skills, technology and determination to transform people’s lives, together for good.


Kai Whakaute

  • We act with Care, Respect and Empathy

Kai Huhuatanga

  • We strive for Excellence and Quality

Kai Whanaungatanga

  • We act in Partnership

Our Partners

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